Overview
At Artanisto, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about our return and refund policy, please feel free to contact us at support@artanisto.com.
1. Returns for Damaged Bikes:
- If you receive a damaged bike, please notify us within 2 days of receiving the product. We will provide instructions on how to return the item.
- To be eligible for a return due to damage, the bike must be in its original condition with all tags and packaging.
2. Exclusions:
- We do not accept returns or issue refunds for sale items. All sale items are final.
- Gift cards are non-refundable and cannot be returned.
3. Refund Process:
- Once we receive the returned item and inspect it, we will notify you about the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- The processing time for refunds may vary, so please allow adequate time for the refund to reflect in your account.
4. Contact Us:
- If you have any questions or need further assistance, please contact our customer support team at support@artanisto.com. We’re here to help.
5. Shipping Costs:
- Please note that shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective items.
6. Changes to the Policy:
- Artanisto reserves the right to modify or update this return and refund policy at any time. Please review this policy periodically for any changes.
By shopping with Artanisto, you agree to abide by this return and refund policy. Thank you for choosing Artanisto as your trusted bike retailer. We appreciate your business.